Frequently Asked Questions

1. How do I place an order?

- To place an order or get a quote, please fill out an inquiry form under “Get a Quote”.

2. How far in advance do I need to place an order?

- We need at least 1-2 weeks in advance. The sooner, the better!

3. Is a retainer required?

- A 50% retainer is due upon ordering. Retainers secure your order and are NOT refundable.

Other remaining half is due 1 week prior to pickup/delivery.

4. Where is pickup? Delivery?

- Pickup is in Anaheim by Angel Stadium. Delivery is available in Orange County for an additional fee (starts at $15).

5. Is your kitchen nut free?

- No, our kitchen is NOT nut free. Please let us know if you have any allergies when ordering.

6. What type of payments do you accept?

- We take Venmo and debit/credit cards using Square. Cash is accepted as well at pop up events ONLY.

7. How should I store my cake jars, cakes, cupcakes, etc.?

- Cake Jars: Please refrigerate within 24 hours. Defrost for 10 minutes before consuming.

- Cakes: Please refrigerate right when you get home from pickup/upon delivery. Defrost cake 1 - 2 hours before you cut it.

- Cupcakes, Cookies, Cake Pops, Pretzel Rods, Rice Krispies: Store in room temperature.

- Banana Pudding: Refrigerate until ready to eat.

Policy/Refunds

50% retainer is required to book any custom order. Retainers are NON-REFUNDABLE. If not paid in full upon ordering, the remaining balance is due 1 week prior to pickup.

Cancellations must be made AT LEAST 1 week in advance to receive 50% of your entire order back/keep for credit. Notices less than 1 week will not be refundable.
Full list of policies will be emailed in a contract upon placing an order.

*Jar’d Up by CK is not responsible for any damage to your custom order once it leaves our hands.*